General sales conditions

Between the S.A.S. Immersive Display Company, 242 Boulevard Voltaire, 75011 Paris, the Share Capital of € 3,000, registered with the Trade and Companies of Paris under number 819 963 827 000 10, represented by Stéphane Deuil, as CEO, duly authorized for the purposes hereof. The company can be contacted by email by clicking on the contact form accessible via the site's home page.

Hereinafter the "Seller" or the "Company".

And physical or legal person to purchase products or services of the company, hereinafter, the "Buyer" or "Customer"
On the other hand,
He was exposed and agreed as follows: Preamble


Seller is distributor of video and immersive exclusively to consumers and professionals, marketed through its website (
The list and description of goods and services offered by the Company are available on the above sites.


Article 1: Purpose

These Terms and Conditions determine the rights and obligations of the parties under the online sale of products offered by the Seller.


Article 2: General Provisions

These General Terms and Conditions (GTC) apply to all sales of products, made through the websites of the Company that are part of the Contract between the Buyer and Seller. The Seller reserves the right to modify these at any time by publishing a new version on its website. The applicable Terms are those then being in effect on the date of payment (or the first payment for multiple payments) of the order. These Terms are available on the website of the Company at the following address: The Company also ensures that their acceptance is clear and unqualified by setting up a checkbox and a validation click. The Customer declares to be aware of all these Terms and Conditions, and if any of the Special Conditions of Sale relating to a product or service, and accept without restriction or reservation. Customer acknowledges that it has received the necessary information and advice to ensure the adequacy of the offer to its needs. The Customer states to be able to lawfully contract under French laws or validly represent the person or entity to which it undertakes. Unless proved otherwise the information recorded by the Company constitute proof of all transactions.


Article 3: Price

Prices for products sold through Internet sites are in Euros excluding taxes and determined precisely on the pages of descriptions of the Products. They are also indicated in euros all taxes included (VAT + other taxes) on the product order page, and excluding specific shipping costs. For all products shipped outside the European Union and / or overseas territories, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights are not within the purview of the Seller. They will be borne by the buyer and it is responsible (statements, payment to the competent authorities, etc.). Seller invites in this respect the buyer to learn about these issues with the relevant local authorities. The Company reserves the right to change prices at any time in the future. Telecommunication costs necessary for access to the websites of the Company are to the Customer. If necessary also, the cost of delivery.

In case of publication of an incorrect price, regardless of the cause (human error, computer bug), the order validated the Customer will be canceled by the Seller. In this case, Immersive Display will promptly refund any amount already paid to have the date of the cancellation. The Customer can then order again with the corrected price.


Article 4: Conclusion of contract Online

The Customer must follow a series of steps specific to each product offered by the Seller in order to realize his order. However, the steps outlined below are systematic:
➢ Information about the essential characteristics of the product;
➢ Product Selection, if any, choice of options and indication of the essential data of the Customer (identification, address ...);
➢ Acceptance of these Conditions of Sale.
➢ Verification of the elements of the order and, if necessary, correction of errors.
➢ Follow of instructions for payment, and products payments.
➢ Shipping of goods. The Customer will receive a confirmation email of the order's payment, as well as the acknowledgment confirming receipt of the order. For products delivered, the delivery will be made to the address specified by the Client. For the purposes of proper implementation of the order, and pursuant to Article 1316-1 of the Civil Code, the Customer undertakes to provide his truthful identifiers.
The Seller reserves the right to refuse the order, for example to any abnormal demand, made in bad faith or for any legitimate reason.

Article 5: Products and Services

The essential characteristics of the goods, services and their respective prices, are available to the buyer on the websites of the company. The customer confirms having received the details of the delivery, costs, terms of payment and execution of the contract. The Seller agrees to fulfill the customer order within the limits of the availability of the products. Otherwise, the Seller shall inform the Customer. The contractual pieces of information is presented in detail and in French. According to French law, they are subject to a summary and a confirmation upon confirmation of the order. The parties agree that the illustrations or photographs of the products offered for sale are not contractual. The validity of the offer of products, their prices and the minimum duration of contracts offered, when they bear on a continuous or periodic supply of products or services, are specified on the websites of the Company. Except in special circumstances, the rights granted hereunder are only to physical person signing the order (or the holder of the release email address). In accordance to the legal requirements for compliance and hidden defects, the Seller refund or exchange defective products or not corresponding to the order. The refund can be requested as follows:


Article 6: retention of title clause

The products remain the property of the Company until full payment.


Article 7: Delivery

The products are delivered to the shipping address that was specified when ordering and the time indicated. This delay does not take into account the order preparation time.
When the customer order multiple products at the same time they may have different delivery times.
In case of delayed shipment, Immersive Display undertakes to inform the Customer.
In case of delayed delivery, the customer has the option to terminate the contract in the terms and conditions defined in Article L 138-2 of the Consumer Code. Seller will then reimburse the product and the cost to "go" in terms of Article L 138-3 of the Consumer Code.
Seller provides a telephone contact point (cost of a local call from a landline) specified in the order confirmation email to follow up the order.
Seller recalls that when the customer hangs physical possession of the goods, the risk of loss or damage to the goods is transferred to him. It is the Customer to notify the carrier any reservations about the product delivered.

Article 8: Availability and presentation

Orders will be processed within the limits of our available stocks and subject to availability from our suppliers. In case of unavailability of an article for a period exceeding 30 working days, you will be immediately notified of the predictable delivery times and the order of this article may be canceled on a simple request. The customer can then request a credit for the amount of the item or refund.


Article 9: Payment

Payment is due immediately with the order, including the products in pre-order. Customer can pay by credit card or bank transfer. Cards issued by banks outside France must be international credit cards (Mastercard or Visa) .The secure online payment by credit card is carried out by our payment provider. The information transmitted is encrypted in the rules of art and can not be read in transit on the network.
Once payment is made by the Client, the transaction is debited immediately after checking the information. Pursuant to Article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by the credit card is irrevocable. By providing bank details during the sale, the Customer authorizes the Seller to charge her card for the amount relating to the stated price. The Client confirms that he is the legal owner of the debit card and is legally entitled to use it. In case of error, or failure to charge the card, the sale and the order are immediately and automatically canceled.


Article 10: Withdrawal period

Pursuant to Article L. 121-20 of the Consumer Code, "the consumer has a period of fourteen days to exercise his right of withdrawal without any reasons and without paying penalties, except , when applicable, the cost of return. " "The period mentioned in the preceding paragraph shall run from the receipt of the goods or acceptance of the offer for services." The right of withdrawal may be exercised by contacting the Company as follows: email:
In case of exercising the right of withdrawal within the aforementioned period, only the price of the purchased products and shipping costs will be reimbursed, the return costs are to the Customer.
Returns of products are performed in their original condition and complete (packaging, accessories, manuals ...) so that they can be relet to new; they should if possible be accompanied by a copy of the sales receipt.
In the case where the returned products have been unpacked and used, we apply an obsolete of 30% on the value of the product (s).
As required by law, you will find on the site the standard form of withdrawal to contact us at the following address: 242 Boulevard Voltaire, 75011 Paris.

Article 11: Guarantees

According to the law, the Seller assumes two guarantees: compliance and on the hidden product defects. Seller will reimburse the buyer or exchange the apparently defective products or not corresponding to the order placed.
The refund request must be made as follows:

The seller said that the consumer:
- Has a period of 2 years from the delivery of the property to act from Seller
- He can choose between the replacement and repair of the property apparently defective or not corresponding
- Is exempt of demonstrating the existence of the lack of conformity of the goods during the six months following the delivery.
- That, except used goods, this time will be increased to 24 months from March 18, 2016
- That the consumer can also claim the warranty against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and, in this case, he can choose between the cancellation of the sale or reduction of the selling price (provisions of Articles 1644 of the Civil Code).

There may be additional specific guarantees to a product that will be mentioned in the product description.

Article 12: Complaints

If necessary, the Buyer may make any claim by contacting the company through the following coordinates:


By phone: +33 (0)970 71 74 00


Article 13: Return Policy

The Customer wishing to return goods must have the prior written consent of our company. The return request is made on our website ( - page "Returns / RMA") by filling:

         Company Name
         Last name and first name
         Address - Postal code - City
         Phone (to contact if you need more informa tion)
         Concerned material
         Make - Model - Serial number
         Product under warranty? Yes or no
         Date of purchase
         Fault found
         Purchase invoice to be attached to form
         Accept the conditions of return

No returns can be made without the prior written consent of Immersive Display to the Customer as a return form with No. RMA (Return Material Authorisation).

Once the RMA No. received, the Customer has a period of 15 days to return the product. Any returns sent after this deadline will be systematically refused.

  • What are the accepted returns:

- Unpacking failure less than 8 days:

- Product not in conformity with the purchase order

- Guarantees manufacturers


  • How to send your returns?

Any return is shipped to the risks and dangers of the customer, the products must be returned in their original condition and packaging, new and complete with the RMA number communicated to the Customer. Our products reception service gives the right to refuse an illegal delivery.

The returns must be sent at:


Rue de la Brique

53810 CHANGE



Any return will be at the expense of the customer. However, shipping costs will be refunded to the Customer if IMMERSIVE DISPLAY's responsability is proved (Product not conform to the order).


Article 14: Intellectual Property Rights

Trademarks, domain names, products, software, images, videos, texts or generally any object of intellectual property rights information are and remain the exclusive property of the seller. No cession of intellectual property rights is conducted through these Terms. Total or partial reproduction, modification or use of such property for any reason is strictly prohibited.


Article 15: Comparison Service

Our product comparison service is manually activated and controlled by our Customers. No contractual relationship will exist in any way.

Our product comparison allows you to compare up to 3 products with the following criteria:

         Product Features
         Price (VAT or tax Shipping costs)

This is a practical and absolutely free service to our customers.


Article 16: Force majeure

The implementation of the obligations of the seller to the term hereof shall be suspended upon the occurrence of a fortuitous event or force majeure that prevent the execution. The seller will inform the customer of the occurrence of such an event as soon as possible.


Article 17: Nullity and contract amendment

If any provision of this contract was canceled, this shall not result in the nullity of the other provisions that remain in force between the parties. Any contractual modification is valid only after a written agreement signed by the parties.


Article 18: Protection of personal data

Under the Data Protection Act of 6 January 1978, you have the question to question, to access, of modification, of opposition and of correction of personal data. By adhering to these Terms and Conditions, you agree that we collect and use this data for the realization of this contract. By entering your email address on one of the sites in our network, you will receive emails containing information and promotional offers on products published by the Company and its partners. You can unsubscribe at any time. You just have to click on the link at the end of our emails or contact the controller (the Company) by registered letter. We carry on all of our sites track attendance. For this, we use tools such as Google analytics.

Our company complies with the new Data Protection Act (GDPR) coming into force on May 25, 2018.

Article 19: Disclaimer

IMMERSIVE DISPLAY could not be held responsible and no compensation could be asked for delays in delivery of the products or damaging consequences due to force majeur.

IMMERSIVE DISPLAY disclaims all liability for direct or indirect damage that would be caused to the Client resulting from the use of the product.

If responsibility for IMMERSIVE DISPLAY is retained regardless of the cause or origin, our responsibility can not be in any case higher than the value of the product purchase price.

Article 20: Applicable law

All clauses in these general conditions of sale, and all purchases and sales transactions will be subject to French law.

The executive place of jurisdiction is the Laval Commercial Court which will be the only competent regardless the reclaim.


Our general conditions of sale have been published by Immersive Display SAS and a legal professional.